Shocking lack of customer service from Vodacom

i am thoroughly disgusted with Vodacom and the lack of client service and support. Not only was i treated with utter rudeness and disrespect when i handed my phone in for repairs at the Blue Route branch, but Vodacom refuses to fix a Huawei P30 Pro, which will not switch on or charge because it is out of warranty. Why? Because the back cover of the phone is damaged in the top right hand corner. Less than a year old and Vodacom "took the phone out of warranty because it is physically damaged". not cracked in half, not dropped in water, the BACK COVER is damaged. They are unable to explain to me how aesthetic damage affects the inner workings of the phone, rendering it out of warranty. They will repair it, at a cost, to me, of R8339.50. For a relatively new phone to have these issues already, i question the quality of the phone, but shame on you Vodacom - doing customers in this way. Shocking service - i expected more from you