1 reviews | Active since Sept 2016
Shocking is is being too polite to describe service
<p>Posted a complaint 24 November on HelloPeter.</p> <p> </p> <p>Vodacom responded 25 November saying a consultant would contact me.</p> <p> </p> <p>Well they haven't. I have posted a reply on my original review but they haven't responded.</p> <p> </p> <p>Appalled and horrified by Vodacom's complete disregard for customers. This from a company that promotes itself as SA's best network provider. Does this mean this is their best service ? Pathetic.</p> <p> </p> <p>Next step will have to be consumer protector and ombudsman it seems. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Another Generic response. Take care of your customers and do what you say you will.
It's that simple ! Contact me like Vodacom said they would. It's now been a week.
Another Generic response. Take care of your customers and do what you say you will.
It's that simple ! Contact me like Vodacom said they would. It's now been a week.