Shocking insurance service

Firstly, I need to state that the service levels from both parties, are not only shocking but clueless at the same time in terms of their own internal procedures.<br> <br> A year ago I received an company phone and decided that contract *** will become our home phone.<br> <br> I recently laid a case of theft against our old nanny of 4 years for theft and with that got a case number for this mentioned home phone also being missing.<br> <br> This mentioned number I personally have used for 4 years and never claimed anything, paying insurance for 4 years with out a single claim we were now told because we did not use the phone since November 2015 still on the same original contract even though it was out of contract. that Cellsure will not replace the unit.<br> <br> Between Vodacom and Cellsure it has been great business to receive our monthly insurance and contract payments, but no the first claim in four years they want to dictate what a family does with a phonee that we are paying for! This is ridiculous and none of Vodacom or Cellsure's businessasspecially if we paying for a service.