Shocking insurance company they use

<p>I have been a vodacom customer eversince nashua sold out to them </p> <p>In 2015 I had a phone ****** , when i went to my local vodacom shop I was told that I did not have insurance so I had to purchase a downgrade myself</p> <p>At the end of last year I went in to renew my contract only to find that I have had insurance all along .</p> <p>I am now trying to get hold of someone that can get me the phone that I was entitled to </p> <p>Ha as you can imagine I am just being given the run around and have been told to put it in writing </p> <p>But of course the emails are going unanswered </p> <p>To top it all off they are now double debiting my insurance along with my cellphone bill</p> <p>I have been using the same shop for twenty years (previously Nashua Blairgowrie ,now Vodacom Blairgowrie and not even they have managed to get an answer from thier own company !!!!</p> <p> </p>