1 reviews | Active since May 2015
Shocking Ineptitude
I have been trying for 4 months to change my account (3 numbers) into my company name. I have hand-delivered documents, filled in forms, and followed up over and over. Not only have they STILL not got it right, they have now messed up my contact details in the process, so that I don't receive bills. Now that I am (of course) in arrears, they don't bother to ask why, they just stop the service!!! This is the worst service I have ever had. MTN got this right in the first month.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,