Shocking *********** Service from Vodacom Fibre

After Vodacom nocked on my door in November to tell me that Fibre is now available in my street in White River Mpu, I eventually on the 30th of November 2020 contacted them and app**** for Vodacom Fibre. When I received a copy of the contract I noticed that my address was wrong so I engaged with them immediately to have this rectified. Low and behold on the 2nd of December I got a phone call from a courier that he is at "my house" but I'm not there so I found out he was at the wrong address and directed him to my correct address where he deliver the Router. I once again phoned Vodacom Fibre to ask them to correct my address which they confirmed. So a week later and no installation so I contacted them on the 14th, 15th and 17th of December to try and find out when I may expect an installation. Every time I was told to wait 21 days. Today on the 18th of December I phoned again and then the big trouble started. First I was told the never was a request for installation because I did not sign and return the offer, which I disputed as this was done on the 30th of November already and I also have received the router. Then the lady came back and said my order is pending because there aren't any live Fibre cover at my address and the installation will only take place after June 2021 when it may go live. I then decided to opt for cancellation as this was not viable but while I was talking to the lady I checked the Vodacom coverage map and it showed that there are live cover at my address but the lady insisted that there are no live cover. I then received the SR for cancellation and then contacted FrogFoot who are the service provider and they confirmed to me that there are live cover in my street with multiple clients already active. Further did they confirm that they have not received ANY order from Vodacom to install at my address. Again I contacted Vodacom and now the plot thickened. The call agent first advised she cannot pick up any engagements SR requests logged on my account and when we checked we found my address still to be incorrect. Now she claimed that this is why the installation could not happen as there are no cover there. When I checked I found that even at the wrong address there are cover. The lady then offered to change my address "again" and as in the past offered to send me a confirmation on the SR number but while this was happening I advised her about the previous conversation where I opted for cancellation due to being advised that there no Fibre cover at my address. This was now another problem as I was advised my order for cancellation will now be processed first so the change in address to proceed with the installation will not have any affect. I requested to speak to a Supervisor but after a very long time the same excuse "Supervisor is not available" I was told they will cancel the cancellation and proceed with the order for the installation. As usual that I will also receive confirmation via email. This whole situation is really pathetic as; whatever happens, cancellation processed or overturned, installation actually or possibly actioned, FrogFoot advised that they are now in Holiday Free and installation will only proceed in 2021.......This level of incompetence and poor customer service seriously tops the charts. Seriously disappointing service from such an established and well known institution.