Shocking Incompetence & 15+ Day Delay Vodacom Fibre Installation Still Not Done

This has been one of the most frustrating and poorly managed service experiences I have ever dealt with.

I moved into my new flat on 1 March and immediately took steps to get fibre installed. My estate runs on the Vodacom Open Access Network, so I signed up with Vodacom expecting a simple and efficient process.

Instead, Vodacom completely misinformed me from the start and told me to go through Openserve. I then wasted 7 full days waiting, only to be told that there is no fibre coverage in my area which is simply not true as my unit is fibre ready.

After having to sort out Vodacom’s mistake myself, I was redirected to Vodacom Direct.

I am now sitting on over 15 days later, and I am STILL waiting for a technician to even make contact. This is unacceptable.

Vodacom has shown a complete lack of internal communication, zero ownership of their mistakes, no urgency whatsoever and total disregard for customer time.

How does a company of this size fail to execute something as basic as a fibre installation?

I have had to chase every step myself, correct their errors, and still have nothing to show for it.

At this point this is outright incompetence.

Vodacom needs to urgently escalate this and resolve it immediately.

Service Request: SR***