shocking inadequacy of vodacom

I gave in a credit application during January 2015 in order to move a contract over to my name. I received no response and went to the shop 3 times the last of which was 12 April 2015 where I was informed by an employee that my application has been lost and that I needed to get more bank statements and re apply I was subsequently informed by the manager that he will personally contact me the next day which phone call I'm still waiting for. Poor service on vodacom's side. I will go get new bank statements but won't be taking them back to vodacom