Shocking implementation

<p>It is just so sad when a reputable company like Vodacom can’t deliver on a simple promise. I would have thought these people are experts in customer service but I couldn’t have been any wrong. I got the shock of my life when I phoned Vodacom on Tuesday and I was told a Vodacom employee simply forgot to do or load my upgrade after I had spent over an hour on the phone with her doing an early upgrade. Vodacom upgrade department ( ********** ) disappointed me in a big way and I have lost all faith in them. How does one make such an amateurish mistake like forgetting to load an upgrade? As if it was my mistake, now I have been told that since the upgrade was not loaded (due to Vodacom’s fault by the way), the phone I wanted is no longer available and I must be the one paying the price for this mistake. Now instead of the Iphone SE 16G I wanted, i have to take Iphone SE 64G for an extra R80 pm for 24 months (that’s an extra R1920 coz of Vodacom error). I don’t mind the extra 52G but why should I be the one paying for it while its Vodacom’s fault. Some appalling service this is. It’s a pity I can’t remember the name of the lady who assisted me on Saturday. She was very friendly and sounded competent but I don’t know how she made such a blunder. It’s also worth mentioning that Kgomotso and Felicia, both from Vodacom upgrades, tried to help but I am still the one paying for Vodacom’s sins at the end of the day, which I feel is not fair. I just hope this is not the normal level of service at Vodacom because it is shocking to say the least. I made the call on Saturday from ********** 425. On Tuesday and Wednesday I phoned from ********** 531. I was upgrading ********** 393. Hopefully my phone will still be delivered tomorrow as promised.</p>