VM
Valencia M
1 reviews | Active since Mar 2019
02 Mar 2019, 14:34
Shocking Handling of Customer Refund
I have been following up with Vodacom for a whole month via calls and well over 20 emails (all sending my proof of payment) on my outstanding refund. I have been told varying reasons from 7 - 14 working days, to my emails not being received and now that refunds take 5 - 6 weeks. I am beyond upset and all I would like is some form of update acknowledging that my query is being attended to and the resolution date.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
02 Mar 2019, 16:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Mar 2019, 16:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
04 Mar 2019, 15:41Dear Valencia,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you today and there was no answer. Please contact our Subscriber Collections Team on *** (free call from Vodacom sim) for assistance. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you today and there was no answer. Please contact our Subscriber Collections Team on *** (free call from Vodacom sim) for assistance. Regards Consumer Website Team(SA)
Vodacom's reply04 Mar 2019, 15:41
Official
Dear Valencia,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you today and there was no answer. Please contact our Subscriber Collections Team on *** (free call from Vodacom sim) for assistance. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you today and there was no answer. Please contact our Subscriber Collections Team on *** (free call from Vodacom sim) for assistance. Regards Consumer Website Team(SA)