dK
derek K
1 reviews | Active since Dec 2012
23 Jan 2020, 15:50
SHOCKING GATEWAY VODACOM!!!
Vodacom Gateway tech zone. How useless they are!!! Not at all customer oriented!! I watched two tech consultants talking to each other for 5 mins before Muhammed looked up and said 'come' . Not how can i help you, just come!!! Rude!! Then he said he cant quote me for backing up a phone..he can only charge once its done!!!????! Gabriel confirmed this, then when i pushed for a quote, he said R400!!! That was R250 more than La lucia mall vodacom who quoted me R150 on FIRST visit!!! Stay away from Vodacom Gateway!! They are rude and expensive!!!
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Replies (2)
Vodacom's replyOfficial
24 Jan 2020, 07:29Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Jan 2020, 07:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Feb 2020, 18:04Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, kindly note that your query is currently being addressed by the store who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply06 Feb 2020, 18:04
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, kindly note that your query is currently being addressed by the store who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,