MH
Marc H
1 reviews | Active since Mar 2018
30 Jul 2020, 07:50
Shocking fiber issues
Our fiber in Sydenham area of Johannesburg has been out since Tuesday night. At this critical time when we are relying on it for work and school 36 hours without finre is a huge problem. I’m not sure if it’s our ISP issue with vodacom or vumatel but both companies seem to be passing the buck and I’m so irritated at having to spend hours on the phone or social media and not getting anywhere and having to spend lots of money on data just so that the kids can continue school work and my wife can work, come on?? Fix it please
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
30 Jul 2020, 09:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Jul 2020, 09:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Jul 2020, 11:13Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is currently in hand with our social media team. The query was escalated to our Fibre support team for further assistance. Kindly allow our team to investigate and resolve your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is currently in hand with our social media team. The query was escalated to our Fibre support team for further assistance. Kindly allow our team to investigate and resolve your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Jul 2020, 11:13
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is currently in hand with our social media team. The query was escalated to our Fibre support team for further assistance. Kindly allow our team to investigate and resolve your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is currently in hand with our social media team. The query was escalated to our Fibre support team for further assistance. Kindly allow our team to investigate and resolve your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
MH
Marc H's updateReviewer Update
30 Jul 2020, 11:23Thank you. Appreciate the effort you went to and our WiFi is back up
MH
Marc H's update30 Jul 2020, 11:23
Reviewer Update
Thank you. Appreciate the effort you went to and our WiFi is back up