Shocking feedback
<p>It is shocking how Vodacom can so easily lie to a customer.</p> <p> </p> <p>After I noticed a large some of airtime missing my my balance I contacted Vodacom and the consultant herself noticed something strange when she say the ONLY data charges on my line are for the exact same duration at the exact same time of the day.</p> <p> </p> <p>What wa ssurprising to me about that is</p> <p> </p> <p>A: My internet service is meant to be disabled</p> <p>B: I do not have vodacom APN settings on my phone.</p> <p> </p> <p>What I had learnt is that contrary to my preior instruction, my internet service has not been disabled, but that is besides the point seeing as I do not have the APN settings, it is not even remotely possible for my phone to conenct to the Vodacom Data network when there are no settings configured for it to do so.</p> <p> </p> <p>I am happy that my account was credited, but to be told that it was in good faith on your part is appauling, that implies that the fault was mine, when I had taken extreme measures to ensure I won't be using data. I would love to know how they came by the conclusion that these charges for the exact same duration at the exact same times of the day, being the only charges are valid. That would be a statistical improbability under any circumstance. But when the device in question does not even have network connection settings, it becomes impossible.</p>
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Replies (4)
Vodacom's replyOfficial
16 Mar 2017, 09:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Mar 2017, 09:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Mar 2017, 12:50Dear Client
The Advanced Data Team confirmed that they have responded to you via email.
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Mar 2017, 12:50
Official
Dear Client
The Advanced Data Team confirmed that they have responded to you via email.
Kind regards
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
21 Mar 2017, 21:31HEllo, can you please read. I am complaining about the email.
ON top of that, data is still being used on my account when the account has internet services disabled and no APN setting. They have not solved the first problem that they **** about which led to my above complaint which you you did not bother to read properly.
's update21 Mar 2017, 21:31
Reviewer Update
HEllo, can you please read. I am complaining about the email.
ON top of that, data is still being used on my account when the account has internet services disabled and no APN setting. They have not solved the first problem that they **** about which led to my above complaint which you you did not bother to read properly.
's updateReviewer Update
21 Mar 2017, 21:35Hello, can you please read, I am complaining about the lies in the email.
To make matters worse, I have an sms on my phone confirming that there internet service is inactive on my line, and with the APN setting that I never, and still do not have on my line, that 'good faith' data they gave is being used. So whatever issue there is that they are lieing about, is still there.
So is it too much to ask for all to do your jobs, them to figure how a customer with no APN setting and no Internet service is being charged for Internet usage, and you to actually read complaint properly so that you do not look like a lazy idiot when your reply is wrong.
's update21 Mar 2017, 21:35
Reviewer Update
Hello, can you please read, I am complaining about the lies in the email.
To make matters worse, I have an sms on my phone confirming that there internet service is inactive on my line, and with the APN setting that I never, and still do not have on my line, that 'good faith' data they gave is being used. So whatever issue there is that they are lieing about, is still there.
So is it too much to ask for all to do your jobs, them to figure how a customer with no APN setting and no Internet service is being charged for Internet usage, and you to actually read complaint properly so that you do not look like a lazy idiot when your reply is wrong.