LM
Loretta M
1 reviews | Active since Jan 2019
18 Apr 2024, 19:26
Shocking
Trying to sort out the mess when they add phone numbers and monthly fees. Then the excuse is that it can only change when contract ends. When it ends branch not allowed to terminate so have to call the call centre. Then call centre does it all incorrectly and when I say CANCEL, the hear UPGRADE. Then promise to escalate and get deathly silence
Think it is a total Con.
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Vodacom's replyOfficial
19 Apr 2024, 07:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply19 Apr 2024, 07:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team