SHOCKING & EXTREMELY POOR CUSTOMER SERVICE!!!!!!!!!!

terrible experience. vodacom gardens centre.. on Sunday 6th October my girlfriend purchased a new i phone 8 she upgraded her exsisting contract. the phone never left gardens shopping Centre until this evening 8th October, the manager... after her attempts to fit a customized body glove silicone screen protector, FAILED!!!and all other attempts prior had failed ..... the manager suggested we take it directly to I store waterfront to have a genuine apple screen protector fitted and if the same thing happens at the i store where the genuine apple screen protector does not stick to the screen and de-laminates on the sides then it is fare to suggest the phone has a factory fault... the i store refused to fit a genuine apple screen protector until we had paid for it in full. we were not prepared to pay for a screen protector before application as all efforts prior had failed and the i store manager explained once the seal was broken on the screen protector packaging they were not liable if it did not stick to the sides and thus not be reimbursed. i called the manager at vodacom gardens Centre to explain the situation and request to get a new phone...vodacom gardens centre has repeatedly **** to us and have made this problem ours which is bull****.. the emotional stress is overwhelming and request this matter resolved ASAP with the least amount of stress.