KA
Kate A

1 reviews | Active since Mar 2017

01 Mar 2017, 20:56

Shocking Experience: "Pay back the Money"

<p>I get the impression that Vodacom simply takes advantage of one as you are locked into a contract. Over the last 2 and a bit months, my phone still keeps indicating that there is no service after doing the following:</p> <p> - replacing my iPhone 6s;</p> <p> - replacing the SIM card;</p> <p> - have been into 3 different stores in Sandton on numerous occasions;</p> <p> - have been into apple;</p> <p> - countless calls to the call centre;</p> <p> </p> <p>This is simply not how you treat a customer who has been with you for more than 15 years. I demand that you reimburse me for the months that I have not been able to use my phone and I too expect a few months free. If not, kiss this customer good bye. </p> <p> </p> <p>Loyalty to Vodacom = Vodacom take advantage</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply02 Mar 2017, 06:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team