shocking experience from vodacom

<p>i did an upgrade on my device on monday 4th of july wit a Nosipo f4om the Midrand branch she promised me i would have my device on wensday the 6th of july i never received my device when i call het back she was never afailable so i left messages for her to call me back she never did so after fighting and complaining at vodacom i never once received good customer care every single person i spoke to had another story so i then asked to speek to their manager who is Thabo from the Johannesburg branch and he infomed me than he was able to assist me to get my device today which is the 8th of july already he then told me that the device would only be delivered the next week and i the informed him that i would not be abailable as my husband is going in for an opperation so then after several minutes that he putted me on hold he informed me that he has spoken to Ram and that they would deliver the device today and he then tolde he is going to put me through back to innocentia who is going to finelize the order she then gave me a new order number i asked her so my phone would be delivered today she said she would call ram and confirm so after a few minnites she called me back and promised that the device would be delivered today so at 2 oclock i called R asking how late they would deliver the said that Vodacom never made any arrangements for the phone to be delivered today so in other words Neither Thabo or Innocentia (from the johannesburg branch ) called them so they were playing for time when i called Thabo back alot of excises were made and innocentia never called me back the keep messing up my order anf i am still wothout my device i want to file a complaint against Thabo and asspecialy against innocentia for making promises and not kepping them....</p> <p> </p>