Shocking experience

Vodacom has taken my device, my data and my money and I have NOTHING to show for it!

Last year on 24th November, I app**** On-Line for a Vodacom contract with data + device. The device I received was faulty so I logged an exchange request for the faulty device within 7 days of receiving it. The Support Desk agent I logged the request with, said that they would notify me via sms when the “exchange” would take place.

Of course, I received no such sms and have literally spent HOURS and HOURS of my working time following up with the Vodacom Support Desk and vadmin e-mail support to have the faulty device picked up to be exchanged.

Eventually two and a half months later the device was picked up, however with NO indication of my next steps in getting a replacement.

Then again after HOURS of time spent following up with vadmin they CANCELLED my Contract and advised me to ask the Vodacom Support desk to “reprocess my order”.

Now it is exactly 3 months after signing up and Vodacom Support desk directs me back to vadmin, saying that they are unable to “reprocess my order” and I must ask vadmin to sort it out.

Can Vodacom please get their act together and issue me with a replacement device and the same contract which I had originally SIGNED for and am PAYING for since 24 November 2017??