Shocking experience

<p>Vodacom upgraded me to a more expensive package in feb without my consent. After numerous phone calls to find out what's happening with no answers they deducted the expensive package off my account the first month. The second month after still having no feed back I cancelled my debit order at my bank and now finally they have put me back on my old package. So 2 months without any feedback or messages or apologies from Vodacom. Instead I'm getting harassed by them that I owe them money for the wrong package still!! I've got ref numbers as long as my leg and even been to a Vodacom shop to get this sorted and still they call me every second day to ask for their money! This company is an absolute joke!! No communication whatsoever from a communications company! </p>