Shocking Emergency Agents and attitude!
<p>I phoned 112 from my Vodacom phone and the operator tries to put me through to the Germiston police who weren't answering and you know what the operator told me? Phone back in 15min! In an emergency? Wow!!!!!!!! What happened to trying the next police station or 10111? Very, very sloppy and irresponsible having agents who don't know what to do in an emergency!</p> <p> </p> <p>Then the response from their Facebook page! Wait for it;</p> <p>"</p> <p>That's not on!</p> <p><br />Have you tried dialing 147?" </p> <p> </p> <p>Um what? what is this 147?</p> <p> </p> <p>"</p> <p><br />112 is the Emergency Contact Centre with no monthly cost and calls to this number are free.</p> <p>147 Access: No monthly cost and calls to this number are charged at standard cellular rates, with the customer responsible for all costs.</p> <p>Have you tried 112 again?"</p> <p> </p> <p>So if I have an emergency, I must dial a number I must pay for becuase the operators at 112 don't do their jobs?</p> <p> </p> <p>I contacted 112 via my Telkom number and had no issues then. Why with Vodacom? If I die in an Emergency does Vodacom realise that I am not insured to cover my debt and that they will never ever get money from me again?And they will be sued to the point they will have to close their doors by my family? Ja thought so, arrogant idiots who think they are immune. Pepsi thought so too until they were forced to close their doors in SA!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Roelien,
As per our discussion the matter has been resolved.
Regards,
UW
Dear Roelien,
As per our discussion the matter has been resolved.
Regards,
UW
