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Donovan van der Westhuizen

1 reviews | Active since Oct 2013

11 Aug 2020, 08:37

Shocking doesn't begin to describe it!

Shocking. Did an online upgrade on the 04.07.2020, but the upgrade was cancelled by Vodacom, without informing me. When i got hold of them I was informed so I redid the upgrade on the 21.07.2020. On the 23.07.2020 I received the laptop I upgraded to, but when i checked the laptop specs, it was half of what i had agreed on. On the 25.07.2020 I called them, and Vodacom informed me it was propbaly because they did not have stock of the item. No deduction in fee for the lesser product and no communication. Really *********. They in formed me the laptop would be collect in 7 to 14 days by RAM and upgrade would again be cancelled. On the 07.08.2020 i was debitted for the new amount!!! Just phoned Vodacom again, and they have not cancelled the order and I am still stuck with the payment and sub standard laptop. I require the laptop to work from home with the COVID 19, and Vodacom has made this impossible. Not good enough Vodacom, actually highly disappointed.

0
Replies (2)
Vodacom
Vodacom's reply11 Aug 2020, 08:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply12 Aug 2020, 11:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that contact was made and collection arranged. This process can within 7-10 working days. Regards Consumer Website Team

Best regards,