Shocking disregard for clients rights

I have been trying to sort out an account issue with Vodacom for the last six months. I have spoken to various people , made ad hoc payments been promised phone calls , begged for my statements sent several e-mails and after eventually receiving a call from their legal department was promised a statement in September so we could reach an agreement and resolve the matter. Well September came and went and no statement. I made another ad hoc payment and sent another bunch of e-mail. Imagine my surprise when an attorney company called me and told me my account had been handed over ???<br> - You Vodacom are in violation of several provisions of the NCA and consumer protection act.<br> - You have not sent me any documentation<br> - you have caused my credit record which was superb up until now to be adversely affected<br> - You have not fulfilled your promise<br> - You have made it impossible to settle this amicably even though I have been a loyal client for nearly 4 years.<br> <br> I am going to the MEDIA - I will even make a banner ! This is disgusting service - you think as you have the monopoly you can walk over anyone ! Very Very disappointed !