PG
Philippe G

1 reviews | Active since Mar 2009

19 May 2020, 12:01

SHOCKING, DISMAL, TERRIBLE NON EXISTING SERVICE

During the lock down we had a burglary at our factory. They stole our ****le, which operates our switchboard and internet. On the 4th May we ordered a new part, and we had to agree to sign a new 2 year contract, which we did. And now the 19th MAY we are still without the part. They acknowledged receipt of the order, and sent me sms's to inform me where the order is etc, and then it stopped. We have been back at work and been unable to work...Their service, or lack there of has been absolutely dismal. Big company with no consideration for smaller companies, that actually make Vodacom what they are.

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Replies (1)
Vodacom
Vodacom's reply19 May 2020, 14:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team