Shocking & disgusting service

If I could rate anything less I would! I am LIVID! I spoke to Nhlanhla on the 26th of October 2022 to tell him that I want my fully paid up contract CANCELLED - he kept on hammering that I stay on some form of contract for data and goodness knows what else and the more he kept on, the more I told him I AM NOT INTERESTED and that I want everything CANCELLED as I will be a full time student next year and DO NOT want any debit orders going off from you!!! I don't know if the call center staff that work for you have any idea what they are doing, because I was told by Nhlanhla (EVENTUALLY) that my contract is cancelled and my last payment for the data is for the month of November - which was then debited in November as per the arrangement discussed on the 26th of Oct. Only for me to realize yesterday that my contract STILL hasn't been cancelled!!! I then immediately called Vodacom again (as they would not have bothered to call me) and after a very infuriating conversation with Nhlanhla again, he informed me that "his computer and system was down in October " and he couldn't process my cancellation. I mean what the actual F*#k!! How is that even a legitimate excuse??? How is that my problem???? And why not inform me sooner? I am spelling this out for you: I AM NOT HAVING YOU DEBIT MY ACCOUNT FOR ANYTHING THIS MONTH OR EVER AGAIN. I have reference numbers and everything so I need a MANAGER from this department to call me before the end of today. If I get no call before the end of today from the Manager as I requested, you will be hearing from my lawyer and I will take this to the ombudsman and social media!

I am done with Vodacom - your customer service is the most disgusting I have ever seen and I will strongly advise all my friends and family to never bother using you as their network. Sies!