VC
Vaughn C

1 reviews | Active since Sept 2018

25 Sept 2018, 15:59

SHOCKING DISGRACEFUL SERVICE!!!

I would just like to share my complete and utter disappointment in services rendered by Vodacom. I upgraded my contract, after +-14 years of being with Vodacom, on the 3rd September and opted for the Sony Playstation 4 deal that was running at the time (NOT DISCONTINUED!). I was told they were waiting for stock and i may need to wait up to 6 weeks, which i gladly agreed to. There was absolutely no mention that they may not receive stock, only mention of a 6 week waiting period! To my surprise, when i called in today just to check on when i could expect delivery, expecting to wait another 2 weeks, i am told the deal was discontinued and is no longer available, resulting in my upgrade being cancelled. The fact that no one bothered to even call me to tell me this, ie. i had to call in, is a complete disgrace! i have since gone on to sell my sons PS3 and all his games this past weekend, in anticipation for the PS4, which leaves me fuming and now of course having to explain to my son why he no longer has games and will not be receiving a PS4!!! Vodacom, this type of behaviour is disgraceful and the fact that you are not willing to even accept ownership and go out of your way to fulfil your obligation disappoints me so much! IF ONE OF YOUR CONSULTANTS HAD BOTHERED TO TELL ME THE DEAL WAS DISCONTINUED, I WOULD NOT HAVE SOLD MY SONS PS3!

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Replies (2)
Vodacom
Vodacom's reply25 Sept 2018, 16:01
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply28 Sept 2018, 12:05
Official

Dear Vaughn

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.

Have a great day further

Vodacom Consumer Website Team