BC
Beatrice C
1 reviews | Active since Dec 2017
05 Dec 2017, 11:36
Shocking debit order!
Vodacom billed me R22,000 in September. When I queried this ludicrous amount, I was told that it was being escalated. I kept on calling, until finally I was told that there would be a credit of R13,307.37. We are now in December, my e-mails remain unanswered, I am being told the same thing over and over again: it takes so many working days etc. I am semi-retired and have had to pay my bond and my hospital plan with my credit card. Have been a client of Vodacom's for about 20 years. Absolutely shocking.
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
05 Dec 2017, 12:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Dec 2017, 12:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Dec 2017, 13:39Dear client,
We would always strive to provide our customers with positive feedback.
With reference to your written request.
Your complaint was submitted to the relevant supporting team for further review regarding an investigation to be done.
Warm regards,
SS
Best regards,
Vodacom's reply07 Dec 2017, 13:39
Official
Dear client,
We would always strive to provide our customers with positive feedback.
With reference to your written request.
Your complaint was submitted to the relevant supporting team for further review regarding an investigation to be done.
Warm regards,
SS
Best regards,