Shocking Customer VODACOM

I'mat my witts end! In March I signed documentsto downgraded my Vodacom account and I agreed to Pay the penalty fee. Ive sent numerous e mails ans spoken to numerous consultants regarding the matter. However the the downgrade still hasn't been processed. The last consultant I spoke to a week ago said she would handle the matter and I sent all the info back to her for the umpteenth time. But yet I know get informed I'vebeen handed over to debt collector'sand need to pay over R10 000.00. I have also been informed by a contact on my contact list that you are now in fact harassing them in search of ke becauseof my outstanding debt!!!!!!!!! VODACOM. Please get her facts and act together and sort out my issued that I contacted you about and requested you to process. You snet me the quote. I signed and I need this processed! Immediately