Shocking customer services from Vodacom for the last 2 months

<p>I am up in arms.</p> <p>I did an upgrade on my phone at the end of April and migrated to a Smart M+ package. Since then it has been absolute hell. It took Vodacom 3 weeks to figure out where I live, although they seem to know where to collect their money from.</p> <p>After that, some **** migrated me to a Messenger package. And Vodacom does not have the knowledge to correct it. Now my account is locked because they dont know how to fix the wrong package problem and to increase my call limit.</p> <p>And I still have to pay them.</p> <p>They are ignoring my requests to speak to a consultant on social media.</p> <p>Overall this 2 months, I spend about an hour daily with this issue. My professional rate per hour is R1200. This means that Vodacom has costs me R72 000 in trying to get them to sort out a problem they have created.</p> <p> </p> <p>So, please can someone from Vodacom sort out the problem before I go to the Ombudsman and sue you for losses occured.</p> <p>I would also like an apology from the CEO for hiring incompetend staff. and yes, check your calls, I did swear.</p> <p>And I demand, that I will not be liable for any of the 2 months subcription fees.</p> <p> </p> <p>Wake up Vodacom, you are loosing the plot here, big time</p>