Shocking Customer Services

Poor Services Vodacom eastgate shopping centre

Good DayI will like to lodge a compliant against your Hicell franchises vodacom store located at the eastgate shopping centre.Extremely poor managed store. Loud music and staff dancing to this music. Both the managers condone this unprofessional behaviour.I visited the store on 20 Sept 2018 to seek technical support and awaited unjustifiably longer than I should.The technical consultant left the store nowithstaning customer awaiting for her assistance.The matter was raised with both the store and technical manager who were nonchalant about this behaviour neither were they interested in dealing with my compliant.When I requested the matter be escalated to store owner they refused to provide me with the contact no. Nor contact the owner so that I could speak to him.Both the managers lacked customer services and eventually lead to me adopting an abusive tone towards them.They lacked experience in managing the store staff the their customer****tremely unprofessional and confrontational attitude towards me.The matter was escalated to Hicell management and to date no call from them to discuss. Regards Nivesh ********** 926