1 reviews | Active since Oct 2020
Shocking customer service VODACOM Fibre Support and Relocations
Shocking customer service VODACOM.
We requested a relocation of our fibre line and were told that we needed to notify the call centre of the date of relocation and that VODACOM would do their utmost to install the line on the day of relocation to avoid any down time.
This offered and promised on VODACOM fibre support recorded calls and 3,5 weeks ago we requested the relocation. We were then told there is a 30 day turnaround time for relocations of which we were not informed bout nor does it state on the relocation application form that there is a 30 day turnaround time.
Daily calls and various consultants agreed that we were misled and the offer for an LTE ****le was offered to us while we wait for the relocation to take place. Four separate consultants confirmed orders for the LTE ****le and finally notified us that after 3,5 weeks relocations team have not allocated the relocation of our line and therefore no sales order has been place so nothing is being done and LTE ****le cannot be ordered for us. We therefore must pay for a service we are not receiving as their relocations team have their own process to follow.
Promises of call backs have not been honoured, promises that managers will call back have not been honoured, consultants have put the phone down on us even VODACOM's own CEO's office have not had the courtesy to contact us back. I would advise in future anybody looking for a fibre line DO NOT go to VODACOM!!
You advised that someone will contact us and to date no one has. It does not shock me in the slightest as none of VODACOMs promises have been executed. After a long fight a woman by the name of Xoliswa Matele claiming to be from the CEO's office promised to assist. It is going on for 36 hours and all I have received is another customer request number. Each time I have tried to contact her I have the phone put down on me. Clearly VODACOM does not need business and non of their staff are trained in customer service. You can start by seeing this just in the number of complaints on this website alone. VODACOM you are by far the WORST network and you have the WORST customer service against any company I have dealt with in South Africa. You are full of promises and lies with absolute disregard for your clients and their needs. I will be taking this much further and to every form of media possible to show the extent of your neglect for your own clientele.
You advised that someone will contact us and to date no one has. It does not shock me in the slightest as none of VODACOMs promises have been executed. After a long fight a woman by the name of Xoliswa Matele claiming to be from the CEO's office promised to assist. It is going on for 36 hours and all I have received is another customer request number. Each time I have tried to contact her I have the phone put down on me. Clearly VODACOM does not need business and non of their staff are trained in customer service. You can start by seeing this just in the number of complaints on this website alone. VODACOM you are by far the WORST network and you have the WORST customer service against any company I have dealt with in South Africa. You are full of promises and lies with absolute disregard for your clients and their needs. I will be taking this much further and to every form of media possible to show the extent of your neglect for your own clientele.
I allowed Xoliswa plenty of time and she gave very little service and went as far as having phones put down on me.
The experience with Xoliswa has been just as bad as the balance of the Staff I have dealt with.
She has now closed the case and we are not sorted out at all.
I am starting to feel that this is not just a matter of bad service but a matter of race as well. I feel that should I have been a person of colour I wouldn't have had this treatment.
How is it acceptable for your staff to put the phone down on a client instead of transferring them to the requested personnel?
I have contacted the heads of the media houses to air this terrible experience. I have never been so ill treated by any origination before.
If you as the customer service team really cared about customer service I would have already heard from you.
No one bothered to contact me after your message.
I am beyond disgusted.
Kind regards,
Ashton Bradley
I allowed Xoliswa plenty of time and she gave very little service and went as far as having phones put down on me.
The experience with Xoliswa has been just as bad as the balance of the Staff I have dealt with.
She has now closed the case and we are not sorted out at all.
I am starting to feel that this is not just a matter of bad service but a matter of race as well. I feel that should I have been a person of colour I wouldn't have had this treatment.
How is it acceptable for your staff to put the phone down on a client instead of transferring them to the requested personnel?
I have contacted the heads of the media houses to air this terrible experience. I have never been so ill treated by any origination before.
If you as the customer service team really cared about customer service I would have already heard from you.
No one bothered to contact me after your message.
I am beyond disgusted.
Kind regards,
Ashton Bradley