Shocking customer service on Vodacom Fibre

Again! After having trouble last year with service being down, we discovered on 1st Jan that it's down again. Despite contacting the call centre and obtaining a reference, we were promised that the ticket will be escalated because we need to work from home. This didn't happen, and when phoning the call centre again, had to hear that it would be escalated (again) and we had to wait another 48 hours as it wasn't escalated in the first instance. Still nobody came to fix the problem, and the irony is that my next door neighbor is on the same line and her fibre is working - shocking service, full of deceit and lies about tech teams coming out, etc.