1 reviews | Active since Nov 2013
Shocking customer service in an emergency!!!
Our account had been suspended due to a payment issue on Thursday. I had to beg for them to allow us a window period so we could pay our account. So lucky we were to be given 2 hours to pay our account. We struggled with the useless app as it would not allow us to pay our arrears amount but instead wanted to tye current amount as well which is only DUE AT THE END OF THE MONTH!
An eft was done and proof of payment immediately sent to ***.
I put through continuous calls to the get accounts reinstated as I have a TYPE 1 DIABETIC ON AN INSULIN PUMP at home that needs access to voice and data. Every time I am told the POP has not been received, it has been emailed 4 TIMES! 2 to a supervisor *** and once to a nice gentleman on the Fibre team that tried to assist us.
How can my pop still not be received?! 4 EMAILS!
I have been up every 2 hours to ensure my mother does not have hypoglycemia episode while VODACOM DECIDES WHETHER OR NOT TO ASSIST. I have stressed the urgency every single time I have called and your staff just aren’t interested.
My mother’s insulin pumps needs the wifi to operate correctly.
I have jumped through all the damn hoops they have asked for and they cannot assist.
Shocking service considering my mother has been with Vodacom since the 90s
So again another night of no sleep!!!
Why don’t you get someone in your staff to pull 3 nights of no sleep to ensure their mother does not have another hypoglycemic event?!
This is not good enough!
So again another night of no sleep!!!
Why don’t you get someone in your staff to pull 3 nights of no sleep to ensure their mother does not have another hypoglycemic event?!
This is not good enough!
The fibre is used for medical reasons primarily. I have now been awake since Thursday night to monitor my mother. My mother is a Type 1 Diabetic on an insulin pump that requires the internet!!!!
I had a medical emergency this morning already with her!!!
Your service stinks!!!
The arrears have been paid and the proof of payment sent numerous times!! I will not wait until Wednesday to have this reinstated!!!!
I do not want a generic response of someone will contact you. I want action!!
The fibre is used for medical reasons primarily. I have now been awake since Thursday night to monitor my mother. My mother is a Type 1 Diabetic on an insulin pump that requires the internet!!!!
I had a medical emergency this morning already with her!!!
Your service stinks!!!
The arrears have been paid and the proof of payment sent numerous times!! I will not wait until Wednesday to have this reinstated!!!!
I do not want a generic response of someone will contact you. I want action!!