Shocking customer service from Vodacom’s Fiber technical support

I was contacted by Vodacom offering me a fiber package.They came to my house, checked that everything was fine and signed me up, but once the package was delivered no one bothered actually activating my fiber connection, which is an off-site activity that is done by the fiber support technical team ( at the press of a button)

7 days, 5 calls, and 4 escalations later in this SErvice request number : SR190 ********** 02, I have still had no activation of my fiber, and every promise made everyday to get this sorted and back to me has been empty ( literally)

At this point it time it seems I have purchased a service from Vodacom that no one is bothered activating.

This has nothing to do with load shedding and everything to do with poor management of back-office execution and timeslines, that we are promised will be adhered to, but once you sign on the dotted line, changes very quickly.

There is something fundamentally wrong with customer service in the Vodacom fiber technical support division