JB
Joss B

1 reviews | Active since Nov 2019

11 Nov 2019, 13:09

Shocking Customer Service From Vodacom!!!!

I have never in my life received such an appalling phone call from a telecaller!!! The gentleman stated that his name was Jose, not sure that this was even true. He was rude and obnoxious stating that he also had a number of people to call other than just me (38 million to be exact) so I needed to try and listen to him even if I was busy. He raised his voice a number of times and argued with me over the phone. I wasn't given a chance to understand what it was that he was talking about and he just became more short tempered and rude. He ended the conversation saying that he is not to be blamed for my "lack of" or "poor decision making".

I feel that such a person should not be dealing with customers at all and should be brought to task for having such an attitude!!!

Vodacom, I implore you to take him to task and sort this out. It is completely unacceptable!!!!

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Replies (2)
Vodacom
Vodacom's reply11 Nov 2019, 14:13
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply18 Nov 2019, 09:08
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team