SHOCKING CUSTOMER SERVICE FROM VODACOM
I have been a customer of Vodacom for 20 years. I got a call from Vodacom (Rewards?) last week offering to change my package I am on. On the last day of the month I cannot make any calls or use my phone at all. I call Vodacom who put me through to their Rewards (?) department. I spoke to Clinton Pillay there who must be the worst customer service person I have ever spoken to. Could not help me at all. Said he would put a request through to get the contract reversed but it would take 24 hours for Vodacom to get back to me. Then he got ****y with me saying he couldn't help me as I was still talking to him. SHOCKING way to deal with a customer and I am now going to change service providers.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Sally Anne Jansen ,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
SS
Dear Sally Anne Jansen ,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
SS