Hellopeter
Share Your Experience
SM
Sharon M

1 reviews | Active since Jun 2016

30 Dec 2022, 13:13

Shocking Customer service for contract customers

I've been a Vodacom client for over 4 years and I've never experienced such arrogant and substandard service when I needed customer care this year. Even Telkom and Rain have performed better - and they charge me half your rates! After exchanging multiple emails with Phendula Ncaphayi - 2 simple requests to amend details on my account - he kept dragging the CUSTOMER Support experience by asking for verification information I had already provided. The service displayed zero empathy, proactiveness, willingness to assist, or frankly just to do the bare minimum. I did not get assistance on any of my queries... All I wanted was to ensure that they stopped sending g my account information to a building I no longer work in (which I notified them of), and that my contract/sim gets canceled in peace as I've paid up all that is owed and I no longer wish to be their customer. I'm being refused assistance for standard account maintenance, a clear indication that Vodacom is a fat cat in the market and they no longer care about keeping customers happy.

0
Replies (3)
Vodacom
Vodacom's reply30 Dec 2022, 13:45
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SM
Sharon M's update05 Jan 2023, 13:32
Reviewer Update
The review must unfortunately remain on a 1 star. Your brand has no intention of listening to its customers. My contact has lapsed with you and it has been settled, however you are insisting on charging one last premium at your discretion? I don't want your data, and I have no interest in maintaining the account with you - I've Explained this telephonicaly, and on email! Reverse the sudden data you have loaded on the sim card, AND the money you have charged me after months of withholding service!
SM
Sharon M's update06 Jan 2023, 12:55
Reviewer Update
As it stands, Vodacom has stopped communicating with me regardless of the issues raised. I see many other contract clients raising issues on their questionable behavior- and they aren't responding to us!! Legally your practices are very questionable and worth investigating. I'm repeating this again: I'm not paying you R307 at the en of January- for data I did not request- nor that you advised you would upload! You are trying to get business where there is none! Acknowledge that all contract fees are paid and sever any ties with me. You will not *******LY BIND ME TO PAYING YOU MONEY! If you are struggling with business, lower your rates and copy what your competitors are doing.