MH
Margo H
1 reviews | Active since Dec 2017
10 Jan 2022, 14:24
Shocking Customer Service -Faulty devices sold . No aftercare
Shocking customer service , I did an upgrade and received device 24 hours later scratched and without headset or charger . i contacted the call center the same day to collect phone spoke to Karen who was working from home and struggled with a system i called again 3 days later and spoke to Quael Louella who was kind enough to copy me in on the request I rep**** to this email Friday 06/01/2022 &today 10/01/2022 the agent I spoke to was very dismissive and transferred me to aftersales who cut my call without answering . I've been a client of Vodacom for many years but I will now cancel my contract and move to another service provider .
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Jan 2022, 16:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Jan 2022, 16:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MH
Margo H's updateReviewer Update
11 Jan 2022, 11:53Quick to respond to complaints via hello peter unfortunately not as much to follow through . I still have not been contacted neither has any agents contacted me regarding the numerous emails sent
very disappointing Service Vodacom I have just read all the complaints streaming in on a daily basis
Not very impressive service
very disappointing Service Vodacom I have just read all the complaints streaming in on a daily basis
Not very impressive service
MH
Margo H's update11 Jan 2022, 11:53
Reviewer Update
Quick to respond to complaints via hello peter unfortunately not as much to follow through . I still have not been contacted neither has any agents contacted me regarding the numerous emails sent
very disappointing Service Vodacom I have just read all the complaints streaming in on a daily basis
Not very impressive service
very disappointing Service Vodacom I have just read all the complaints streaming in on a daily basis
Not very impressive service
MH
Margo H's updateReviewer Update
13 Jan 2022, 13:15I still haven't been contacted by a consultant and device not collected since the 5th January 2022 . More calls has been made by myself to try and get collection arranged spoke to unhelpful agents finally spoke to Priscilla who assured me that a follow up would be made now i cannot get hold of her i requested to be contacted this morning via the ***4 still no call back
This is so annoying and Vodacom honestly couldn't give a hoot
This is so annoying and Vodacom honestly couldn't give a hoot
MH
Margo H's update13 Jan 2022, 13:15
Reviewer Update
I still haven't been contacted by a consultant and device not collected since the 5th January 2022 . More calls has been made by myself to try and get collection arranged spoke to unhelpful agents finally spoke to Priscilla who assured me that a follow up would be made now i cannot get hold of her i requested to be contacted this morning via the ***4 still no call back
This is so annoying and Vodacom honestly couldn't give a hoot
This is so annoying and Vodacom honestly couldn't give a hoot