Shocking Customer Service - Empty promises by the dozen

Everything went surprisingly well until it came to honouring a scheduled installation appointment. I received confirmation that the installation would take place at 9am on 23rd August 2019. I changed meetings and re-scheduled appointments to be available for the installation team and by 10 am nobody had arrived. I called *** only to be told that the installation team where on their way and the appointment was in fact scheduled for 1pm on 23rd August 2019. Once again no installation team arrived at 1pm. I have phoned *** a dozen times since Friday. I have emailed the original consultant that confirmed that my application was successful and i even visited a Vodacom Service centre at Canal Walk shopping Center to raise this issue. It wold seem that not one of the consultants i have spoken with is able or willing to assist. They all say they are escalating this and rescheduled an installation date and will get back to me with the details with a few hours but not one has delivered on their promises. I was supp**** a reference number SR *** and when I call *** it sounds like there is a fish market in the background and the consultants do not sound knowledgeable on customer service or at least in Fiber installations. I rely on internet connection for business and this has caused me a major inconvenience. I am just not seeing how this will be resolved as i am yet to come across a consultant that I can honestly say is going to assist me with resolving this issue. Absolutley shocking customer service Vodacom.