CV
CA V
1 reviews | Active since May 2016
23 Sept 2021, 13:24
Shocking customer service - discourteous and rude
Vodacom customer services has ignored many requests for help to move a fibre line 3 meters in the same house and same room. The urgency is due to a renovation and I need the line for work purposes. After approximately 20 calls for help, I stopped counting.
I’m hoping they will respond to this.
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Vodacom's replyOfficial
23 Sept 2021, 14:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Sept 2021, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team