Shocking Customer Service

It is shocking how for the past 3 weeks I have been failing to get a response from Vodacom after more than 3 online applications and countless calls to their call centers and emails on the status of my data contract application.

During such a difficult time you would assume that after being trusted by the country to offer essential services they cannot respond after 3 whole weeks and none of the call centre staff ever have an answer they simply say “It is in Vetting Status”. Vetting till when??? This is the worst king of service from a network provider I have ever experienced.

Truly disappointed and shocked by the customer service from a brand I had such high respect for.