AB
Arum B
1 reviews | Active since Sept 2020
04 Apr 2026, 16:49
Shocking customer service
Really shocking customer service. I've been a good customer for over 20 years and trying to replace a ****** phone that I have been paying insurance for has been appalling. It's been over a week. I still do not have my replacement phone. Making me follow up, not returning calls. Not lodging the affidavit. Deeply appalling.
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
05 Apr 2026, 07:35 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Apr 2026, 07:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team