Shocking customer service at Vodacom 4U clearwater

On the 25th of August I discovered that one of the Vodacom numbers in my husband's name had been upgraded to a voice package. This is a number we use in a ****le for data only and was due for upgrade in January of this year, which we never did. The upgrade was done at Vodacom 4U Clearwater and the person attending was Riaaz du Plooy. I went to Clearwater to investigate - with an authorization letter from my husband - and found that a ********** i.d. document was used to upgrade to a voice package and an Iphone 6 was issued to the person. Riaaz said that he would report it to Vodacom immediately. To this date I have not had any response from Vodacom that the matter has been received or is receiving any attention. On the 19th of October I again went to Vodacom 4U Clearwater, requesting a reference number, at which time Riaaz said that Vodacom \has never received"the complaint and that he would do iit immediately. To date still no response. The debit order amount for the upgrade has been deducted from our bank account twice"