Shocking customer service and response time

<p>I have been unable to make calls for 3 days now and have been charged out of bundle rates even though I attempted to purchase a top-up data bundle on 17 May 2016. Five calls and conflicting feedback from the Back Office and I still have no resolution!!!!</p> <p>I am moving my contracts to Cell C as soon as possible because I'm fed-up with terrible service, exhorbitant rates charged and little to no feedback or compensation for inconvenience. If I was running a business, I shudder to think what my loss of income would be from the inability to make outgoing calls!</p>