Shocking customer service across the board from Vodacom

How can the customer service at this company be so shocking and ***********?!?

I tried to set up a basic contract on Vodacom (I used to have one in 2018). After completing all the information online I was told someone would contact me in 24 hours, off course no body did.

I eventually phoned online sales and tried to get assistance but was told I needed to phone billings to change my old account status from settled to current before they could open an account.

I phoned billings and was told they have never heard of this and that I need to phone new sales.

After phoning new sales I went through the entire process again of getting a contract and was told I do not pass Vodacoms contract requirement as I may have outstanding bills or not enough income. I make well, well over the threshold and paid my old Vodacom contract with no problems until it expired. I then asked why I am getting a totally different excuse to the billing excuse from the previous person and the line went dead..

To add insult to injury this is the 3rd time I have gone down this road of trying to go from prepaid to basic contract, and every time it's new stories but the same failed outcome.. Vodacom literally makes it impossible to open a basic data contract meaning I'm stuck paying high pay as you go rates.

I am speechless that in 2022 a company can run such shocking systems, have 0 internal communication and *********** customer service reps who seem more than happy to just pass the problem on with 0 accountability.

I have been with Vodacom for 10 years, but looks like it is time to move elsewhere..

Shocking, shocking, shocking!!!!!