Shocking customer service

Ive reached out to Vodacom on the 2nd Feb requesting a relocation to be done on my current contract. I received confirmation on the 6th Feb 2024 confirmation that the service has been successfully installed and was active. When I arrived at my new address , i plugged in my router, and needless to say it did not work . I then start calling them about this and although they tried to help we kept on going in circles as the Internet did not want to connect. Ive made in excess of 40 calls from the 1st Mar to the 5th March . I was then advised they have to dispatch a technician to my premises to assist. He arrived today the 6th and it took him almost 2 hours to get the line up and running. I can not believe in this day and age of technology it took them 5 and a half days to get my service active , and believe u me , I will be billed for a service which I did not had for 5 and a 1/2 days. Over and above , I spend a R159 on airtime keep on following up and calling them . Im totally disappointed in the lack of customer service. Im now look at another service provider that value their clients. I believe the best Vodacom can do is to compensate me for the airtime I spend calling them as well as give me credit for the time I did not enjoy the service I paid for which I did not received.