Shocking customer service

<p>I purchaesd a phone at a vodcaom shop in Westgate at the end of July, when i noticed that vodacom could not debit the amount for the phone as agreed at the end of August i went to the store to pay the account cash. I arrived there only to be told that although my ID number matched the one on their system that i was not the account holder as the name didn't match the one on my ID. The guys at the store told me that the account was not in arrears and that there was no need for me to pay.</p> <p> </p> <p>When i asked them to rectify my name on their system they told me they couldn't and that i must contact customer services. i must call customer service, with my airtime to rectify a mistake on their side???!!</p> <p> </p> <p>I called customer service yesterday and spoke to 3 differnt people to whom i had to explain my situation and whom couldn't assist me. i was told that my account has been cancled and handed over to legal. This morning i called again and was snet through to subscription where i spoke to Nqcobile Setwale who told me to contact customer service (who mind you- reffered me here). she also told me to fax i my account statement and then call them again, to which i refused! why must i take on the strain for YOUR MISTAKE VODAfrickinCOM? she told me i can request a callback!</p> <p> </p> <p>I hate the call me back service! why cant i speak to one person who i can send my personal documents to and then the same person who has requested the documents respond??!?1 why do i have to call you AGAIN to EXPLAIN YOUR ERROR AGAIN only to be told i can't be assisted.</p> <p> </p> <p>I am very disgruntled, my account is in arrears, i agreed to pay R200 per month which vodacom never debited from my account, ever! and now i am expected to pay the outsanding amount all at once. this is not what i agreed to.</p> <p> </p> <p>And surely if someone cannot assist you and you ask to speak to a manager or someone who can, the answer can't be "there is no one else who can help you"</p> <p> </p> <p>at this point i just want to pay for this phone cash so i never have to deal with you people again!</p> <p> </p> <p> </p>