SHOCKING CUSTOMER SERVICE

<p>I am due for an upgrade and am ready to continue, however, have been told that I need to have my profile reviewed in order to get the phone I want on the package I want. The lady that assisted me at the Vincent Park branch advised that she would assist me in sorting this out, needless to say 2 days later I recevied a call saying she can't help me I need to call ********** . I logged the request on 5/10/16 (REF: 1- ********** 9962) and was advised that it would take 3 working days to be reviewed. I called again this morning only to be told that the request has not even been assigned to a technician and I need to call back on Thursday. This is unacceptable! I am needing my upgrade done asap as my current phone is giving me trouble and this is just delaying everything. I am getting extremely annoyed and would like the matter sorted out as soon as possible.</p>