Shocking customer service

Absolutely disgusting customer service. Have been having serious issues with income after being retrenched from COVID 19 industry impact and struggling to make ends meet with also caring for my terminally ill partner. Get an sms about account arrears and was given an email address to contact Vodacom customer service to arrange payments, to which I did do but further got no response. They ended up cutting me off which I guess is right then get a ridiculous call today from customer service to which I was essentially threatened that non payments will reflect badly not on on my credit but with Vodacom itself. You think I care about what your company profiles me like when I'm trying to survive. So I just think that's the end of 20 years with Vodacom, I'll go somewhere else