TN
Tony N
1 reviews | Active since Aug 2021
27 Aug 2021, 07:51
Shocking Customer Service!
This is just absolutely shocking!
I have been waiting now over a week for someone from Vodacom to call me after the pathetic service I have received from them. and still no phone call, nothing!
This just makes it very very clear on how important customer service is to you guys. I would really appreciate it if you guys can contact me ASAP because this is getting really frustrating now and I'm losing the last of my patience I have left.
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
27 Aug 2021, 11:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Aug 2021, 11:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TN
Tony N's updateReviewer Update
30 Aug 2021, 09:14it is Monday the 30th of August 2021 09:02, and no one has been in contact with me and I am still waiting? How long will I still need to wait until I can speak to someone to actually get this problem resolved?
I also work in the customer care business and work with clients every day. When a client of mine complain about something I attend to it ASAP because if its not for clients I will not have a business.
Having a look at Vodacom's Stats :
74% is 1 star reviews its absolutely shocking!
And what's even more shocking is that your 3-5 Star reviews consist of a whopping .... Yes a big wonderful 3%.
This gives me a very clear indication on how important customer complaints are to you guys because you know damn well that most of your clients have contracts with Vodacom and no matter what its basically impossible to get out of these contracts.
I will not stop until I am a Happy client again. And if I don't get any feedback today I will now start to escalate this matter to much higher platforms and its not a threat its a promise because I have had it now having to wait and wait and wait and nothing happens.
Why do I need to send emails after emails and lay complaints after complaints and deal with your pathetic call centers staff members who does not have a clue what actual customer service is and how to treat a client that has been trying to sort this nonsense out.
I will be waiting for your call Vodacom....
I also work in the customer care business and work with clients every day. When a client of mine complain about something I attend to it ASAP because if its not for clients I will not have a business.
Having a look at Vodacom's Stats :
74% is 1 star reviews its absolutely shocking!
And what's even more shocking is that your 3-5 Star reviews consist of a whopping .... Yes a big wonderful 3%.
This gives me a very clear indication on how important customer complaints are to you guys because you know damn well that most of your clients have contracts with Vodacom and no matter what its basically impossible to get out of these contracts.
I will not stop until I am a Happy client again. And if I don't get any feedback today I will now start to escalate this matter to much higher platforms and its not a threat its a promise because I have had it now having to wait and wait and wait and nothing happens.
Why do I need to send emails after emails and lay complaints after complaints and deal with your pathetic call centers staff members who does not have a clue what actual customer service is and how to treat a client that has been trying to sort this nonsense out.
I will be waiting for your call Vodacom....
TN
Tony N's update30 Aug 2021, 09:14
Reviewer Update
it is Monday the 30th of August 2021 09:02, and no one has been in contact with me and I am still waiting? How long will I still need to wait until I can speak to someone to actually get this problem resolved?
I also work in the customer care business and work with clients every day. When a client of mine complain about something I attend to it ASAP because if its not for clients I will not have a business.
Having a look at Vodacom's Stats :
74% is 1 star reviews its absolutely shocking!
And what's even more shocking is that your 3-5 Star reviews consist of a whopping .... Yes a big wonderful 3%.
This gives me a very clear indication on how important customer complaints are to you guys because you know damn well that most of your clients have contracts with Vodacom and no matter what its basically impossible to get out of these contracts.
I will not stop until I am a Happy client again. And if I don't get any feedback today I will now start to escalate this matter to much higher platforms and its not a threat its a promise because I have had it now having to wait and wait and wait and nothing happens.
Why do I need to send emails after emails and lay complaints after complaints and deal with your pathetic call centers staff members who does not have a clue what actual customer service is and how to treat a client that has been trying to sort this nonsense out.
I will be waiting for your call Vodacom....
I also work in the customer care business and work with clients every day. When a client of mine complain about something I attend to it ASAP because if its not for clients I will not have a business.
Having a look at Vodacom's Stats :
74% is 1 star reviews its absolutely shocking!
And what's even more shocking is that your 3-5 Star reviews consist of a whopping .... Yes a big wonderful 3%.
This gives me a very clear indication on how important customer complaints are to you guys because you know damn well that most of your clients have contracts with Vodacom and no matter what its basically impossible to get out of these contracts.
I will not stop until I am a Happy client again. And if I don't get any feedback today I will now start to escalate this matter to much higher platforms and its not a threat its a promise because I have had it now having to wait and wait and wait and nothing happens.
Why do I need to send emails after emails and lay complaints after complaints and deal with your pathetic call centers staff members who does not have a clue what actual customer service is and how to treat a client that has been trying to sort this nonsense out.
I will be waiting for your call Vodacom....
TN
Tony N's updateReviewer Update
30 Aug 2021, 10:06Clearly you guys have a reading problem!
MY ISSUE HAS NOT BEEN RESOLVED. DO YOU THINK I WILL TAKE TIME OUT OF MY DAY WRITING ANOTHER COMPLAINT IF IT WAS SORTED???
I AM ASKING AGAIN AND THIS NOW FOR THE LAST TIME IM ASKING CAN THE COMPLAINTS MANAGER FROM VODACOM GIVE ME A CALL THAT WE CAN GET THIS SH*T SORTED OUT BECAUSE NOW IM SERIOUSLY GETTING *****D OFF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
THERE IS NO WAY FOR ME TO BE IN CONTACT WITH SOMEONE IN YOUR COMPLAINTS DEPARTMENT BESIDES EMAIL WITCH I HAVE BEEN DOING NOW FOR HOW LONG!!!
I WILL GIVE THIS TIME UNTILL CLOSE OF BUSINESS TODAY AND THEN I WILL TAKE THIS MATTER MUCH FURTHER!!!!!!!!
MY ISSUE HAS NOT BEEN RESOLVED. DO YOU THINK I WILL TAKE TIME OUT OF MY DAY WRITING ANOTHER COMPLAINT IF IT WAS SORTED???
I AM ASKING AGAIN AND THIS NOW FOR THE LAST TIME IM ASKING CAN THE COMPLAINTS MANAGER FROM VODACOM GIVE ME A CALL THAT WE CAN GET THIS SH*T SORTED OUT BECAUSE NOW IM SERIOUSLY GETTING *****D OFF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
THERE IS NO WAY FOR ME TO BE IN CONTACT WITH SOMEONE IN YOUR COMPLAINTS DEPARTMENT BESIDES EMAIL WITCH I HAVE BEEN DOING NOW FOR HOW LONG!!!
I WILL GIVE THIS TIME UNTILL CLOSE OF BUSINESS TODAY AND THEN I WILL TAKE THIS MATTER MUCH FURTHER!!!!!!!!
TN
Tony N's update30 Aug 2021, 10:06
Reviewer Update
Clearly you guys have a reading problem!
MY ISSUE HAS NOT BEEN RESOLVED. DO YOU THINK I WILL TAKE TIME OUT OF MY DAY WRITING ANOTHER COMPLAINT IF IT WAS SORTED???
I AM ASKING AGAIN AND THIS NOW FOR THE LAST TIME IM ASKING CAN THE COMPLAINTS MANAGER FROM VODACOM GIVE ME A CALL THAT WE CAN GET THIS SH*T SORTED OUT BECAUSE NOW IM SERIOUSLY GETTING *****D OFF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
THERE IS NO WAY FOR ME TO BE IN CONTACT WITH SOMEONE IN YOUR COMPLAINTS DEPARTMENT BESIDES EMAIL WITCH I HAVE BEEN DOING NOW FOR HOW LONG!!!
I WILL GIVE THIS TIME UNTILL CLOSE OF BUSINESS TODAY AND THEN I WILL TAKE THIS MATTER MUCH FURTHER!!!!!!!!
MY ISSUE HAS NOT BEEN RESOLVED. DO YOU THINK I WILL TAKE TIME OUT OF MY DAY WRITING ANOTHER COMPLAINT IF IT WAS SORTED???
I AM ASKING AGAIN AND THIS NOW FOR THE LAST TIME IM ASKING CAN THE COMPLAINTS MANAGER FROM VODACOM GIVE ME A CALL THAT WE CAN GET THIS SH*T SORTED OUT BECAUSE NOW IM SERIOUSLY GETTING *****D OFF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
THERE IS NO WAY FOR ME TO BE IN CONTACT WITH SOMEONE IN YOUR COMPLAINTS DEPARTMENT BESIDES EMAIL WITCH I HAVE BEEN DOING NOW FOR HOW LONG!!!
I WILL GIVE THIS TIME UNTILL CLOSE OF BUSINESS TODAY AND THEN I WILL TAKE THIS MATTER MUCH FURTHER!!!!!!!!
TN
Tony N's updateReviewer Update
30 Aug 2021, 10:08And secondly please keep your copy and paste emails for someone else. Don't come and thank me for brining it under our attention because you guys give a sh*t! Proven once again by your previous response and not getting in touch with me like requested!
TN
Tony N's update30 Aug 2021, 10:08
Reviewer Update
And secondly please keep your copy and paste emails for someone else. Don't come and thank me for brining it under our attention because you guys give a sh*t! Proven once again by your previous response and not getting in touch with me like requested!
TN
Tony N's updateReviewer Update
30 Aug 2021, 10:11this is absolutely fu*cing pathetic that I have to waste my time on this sh*t trying to be in contact with you guys to call me to sort out my issues!!!
Can you stop wasting my time now and get one of your Managers to call me????
I have typed this now in Layman terms because clearly you have a load of clowns working for Vodacom that can not understand a clients request!
Can you stop wasting my time now and get one of your Managers to call me????
I have typed this now in Layman terms because clearly you have a load of clowns working for Vodacom that can not understand a clients request!
TN
Tony N's update30 Aug 2021, 10:11
Reviewer Update
this is absolutely fu*cing pathetic that I have to waste my time on this sh*t trying to be in contact with you guys to call me to sort out my issues!!!
Can you stop wasting my time now and get one of your Managers to call me????
I have typed this now in Layman terms because clearly you have a load of clowns working for Vodacom that can not understand a clients request!
Can you stop wasting my time now and get one of your Managers to call me????
I have typed this now in Layman terms because clearly you have a load of clowns working for Vodacom that can not understand a clients request!
TN
Tony N's updateReviewer Update
30 Aug 2021, 10:24Right, So here we go again!
At 10:16 I received a call from a lady from Nr: *** regarding the complaint. She asked to speak to the account holder witch is Mrs. I Schultz, I have already sent in all the documentation from the account holder that I have authorization to make changes to my account as well as her ID.
I informed the lady I spoke to that I am the one who laid the complaint and not Mrs I Schultz. She asked for Mrs Schultz's Number to confirm everything. once I have given her the number she just put the phone down in my ear without allowing me to ask to who im speaking to.
This pathetic service is now utter *****ng Bullsh*t!!!!!!! How do you keep on treating a client like this after I have been trying to resolve this for over 2 weeks now!?!?!?!?!!?!?!?!!?!?!?!?!?!?!!?!?!!?!?
At 10:16 I received a call from a lady from Nr: *** regarding the complaint. She asked to speak to the account holder witch is Mrs. I Schultz, I have already sent in all the documentation from the account holder that I have authorization to make changes to my account as well as her ID.
I informed the lady I spoke to that I am the one who laid the complaint and not Mrs I Schultz. She asked for Mrs Schultz's Number to confirm everything. once I have given her the number she just put the phone down in my ear without allowing me to ask to who im speaking to.
This pathetic service is now utter *****ng Bullsh*t!!!!!!! How do you keep on treating a client like this after I have been trying to resolve this for over 2 weeks now!?!?!?!?!!?!?!?!!?!?!?!?!?!?!!?!?!!?!?
TN
Tony N's update30 Aug 2021, 10:24
Reviewer Update
Right, So here we go again!
At 10:16 I received a call from a lady from Nr: *** regarding the complaint. She asked to speak to the account holder witch is Mrs. I Schultz, I have already sent in all the documentation from the account holder that I have authorization to make changes to my account as well as her ID.
I informed the lady I spoke to that I am the one who laid the complaint and not Mrs I Schultz. She asked for Mrs Schultz's Number to confirm everything. once I have given her the number she just put the phone down in my ear without allowing me to ask to who im speaking to.
This pathetic service is now utter *****ng Bullsh*t!!!!!!! How do you keep on treating a client like this after I have been trying to resolve this for over 2 weeks now!?!?!?!?!!?!?!?!!?!?!?!?!?!?!!?!?!!?!?
At 10:16 I received a call from a lady from Nr: *** regarding the complaint. She asked to speak to the account holder witch is Mrs. I Schultz, I have already sent in all the documentation from the account holder that I have authorization to make changes to my account as well as her ID.
I informed the lady I spoke to that I am the one who laid the complaint and not Mrs I Schultz. She asked for Mrs Schultz's Number to confirm everything. once I have given her the number she just put the phone down in my ear without allowing me to ask to who im speaking to.
This pathetic service is now utter *****ng Bullsh*t!!!!!!! How do you keep on treating a client like this after I have been trying to resolve this for over 2 weeks now!?!?!?!?!!?!?!?!!?!?!?!?!?!?!!?!?!!?!?