shocking customer service

I have been wating for the manager Adelene Naidoo at the Vodacom Shop in Galleria Mall to get back to me regarding 2 new business contracts since the beginning of February 2019. There has been no response to e-mail requests or personal in-store requests, they obviously do not need the business. A complaint has also been sent to Vodacom directly, but again no response. If this is their attitude to loyal customers then I shall have to go elsewhere. Vodacom service absolutely shocking and will definately recommend people stop supporting them.